Privacy Policy

Privacy Policy

This Privacy Policy describes how Zenio (the "Site", "we", "our" or "us") collects, uses and discloses your personal information when you visit, use or make a purchase through tryzenio.com (the "Site") or otherwise communicate with us (collectively the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor, or another person whose information we have collected according to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, do not use any of the Services and do not access them.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including but not limited to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take all other actions required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected in the last 12 months personal information about you from various sources, as described below. The information we collect and use varies depending on how you communicate with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect about you depend on how you use our Site and interact with our Services. When we use the term "personal information," we refer to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the specific categories and types of personal information we collect.

Payment Information: When you make a purchase on our website, we collect payment information, including credit card data and billing information. However, we do not store your complete payment information on our servers. All payment transactions are securely processed through external payment processors.

Usage Data: We collect information about how you interact with our website, such as the pages you visit, the products you view, and your browsing patterns. This data helps us improve the functionality and user experience of our website.

Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing behavior. You can manage your cookie preferences through your browser settings.

Why and How We Use Your Information We may use your information for the following purposes:

To Process Orders: We use your personal and payment information to process and complete your orders.

Communication: We may use your contact information to send order confirmations, shipping updates, and other transaction-related communications. We may also send you marketing emails if you have subscribed, and you can unsubscribe at any time.

Website Improvement: Your usage data helps us analyze trends, monitor website performance, and improve our website functionality.

Disclosure of Your Information We may share your information with:

Service Providers: We may share your information with external service providers who help us manage our website, process payments, and provide other necessary services.

Legal Requirements: We may disclose your information if required by law, to protect our rights or the safety of others, or as part of a legal proceeding.

Advertising and Analytics Partners: Third parties for advertising, marketing, and analytics for interest-based advertising purposes and analysis as described in our Cookie and Similar Technologies Policy. Some of these disclosures to third parties are known as "sharing" or processing your personal information for targeted advertising and may be considered a "sale" of your personal information under applicable law.

Your Rights and Choices

Third Parties Designated by You We may share your personal data with third parties when you have instructed or given consent for us to do so. We may share the personal information necessary for the services you request with third parties designated by you. Please note that when you use third-party websites or services, their terms and conditions and privacy policy apply. We do not guarantee the privacy or security of such websites, including the accuracy, completeness, or reliability of information on these sites.

Business and Marketing Partners Special third parties with whom we may partner to offer or promote the Service.

Professional Advisors, Authorities, and Regulators We may share your information with our professional advisors (e.g., lawyers, auditors, banks, and insurers), in response to legal proceedings (such as those issued by courts or authorities in your country of residence); and with other parties to enforce our agreements or policies, protect the rights, property, and safety of Zenio, users, and others, and to detect, prevent, and address fraud, violations of Zenio's Terms of Service, other illegal activities, security issues, or when required by law.

Your Choices You can unsubscribe from marketing communications by following the instructions in our emails or by contacting us directly. If you are a Data Subject in relation to the Processing Activities described in this Privacy Policy, you may have the right to exercise the following rights and choices in accordance with applicable law:

  • Right to Know/Access The right to obtain from the data controller confirmation that Personal Data concerning you is being processed and, if so, to access the Personal Data and certain information.

  • Right to Erasure The right to request the erasure of Personal Data we hold about you without undue delay if and to the extent that the Personal Data is no longer necessary for the purposes for which it was collected, you have withdrawn consent on which the processing is based and there is no other legal ground for the processing. Erasure will also happen if you object to the processing and there are no overriding legitimate grounds for the processing, the Personal Data has been unlawfully processed, or the Personal Data has to be erased for compliance with a legal obligation in the EU or a Member State to which we are subject.

  • Right to Rectification The right to request the rectification of inaccurate Personal Data we hold about you.

  • Right to Restriction of Processing The right to request that we restrict processing if you contest the accuracy of the Personal Data or if the processing is unlawful and you oppose the erasure of the Personal Data and request the restriction of their use instead. Additionally, processing will be restricted if we no longer need the Personal Data for the purposes of the processing, but you need them for the establishment, exercise, or defense of a legal right. We also restrict processing if you have objected to processing, pending the verification of whether our legitimate grounds override yours.

  • Right to Data Portability The right to request that we provide you with the Personal Data you have provided to us in a structured, commonly used, and machine-readable format. You also have the right to transmit this data without hindrance from us to another controller. This applies when the processing is based on consent or on a contract and is carried out by automated means. You also have the right to have the Personal Data transmitted directly from one controller to another, where technically feasible.

  • Right to Object The right to object, on grounds relating to your particular situation, to processing of Personal Data based on a task of public interest or on a legitimate interest. We shall not continue to process the Personal Data in the event of such an objection, unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms or for the establishment, exercise, or defense of a legal right. When we process Personal Data for direct marketing purposes, including profiling in relation to direct marketing, you have the right to object at any time to the processing of your Personal Data. See the "Unsubscribing from marketing communications" section below for more information.

  • Right to Withdraw Consent The right to withdraw your consent at any time when processing is based on your consent. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

  • Right to Object to Automated Decisions/Opt-Out The right not to be subject to a decision based solely on automated processing (i.e., an operation executed without any human intervention), if such decision produces legal effects (i.e., affects your legal rights) or significantly affects you (e.g., impacts your financial situation or access to essential goods or services), or to opt out of the processing of your Personal Data for such purposes. Zenio does not make decisions based solely on automated processing that produce legal effects or a similar significant impact on individuals.

  • Right to Lodge a Complaint with a Supervisory Authority Irrespective of any other administrative or judicial remedy, you have the right to lodge a complaint with our lead supervisory authority, the Irish Data Protection Commission, or your local supervisory authority, if you consider that the processing of your Personal Data infringes the regulations.

Your Data Violates the GDPR These rights may be limited, for example if fulfilling your request would reveal personal data about another person, if it would violate the rights of a third party (including our rights), or if you ask us to delete information which we are legally required to keep or which we hold based on overriding legitimate interests.

UK GDPR and Relevant Local Legislation You can exercise any of these rights by submitting a request via our web form for data subject requests or by contacting us via the details provided below. We will not discriminate against you for exercising these rights. We may need to collect information from you to verify your identity before substantively responding to the request. You may also appoint an authorized representative to submit requests on your behalf to exercise your rights. Before accepting a request from an authorized representative, we will require that the representative provides evidence that you have given them consent to act on your behalf, and we may require you to verify your identity directly with us.

Unsubscribing from Marketing Communications To manage your preferences or unsubscribe from marketing communications, you can take any of the following actions:

  • Email Promotions: If you do not wish to receive emails from us about special promotions or offers, you can follow the unsubscribe options at the bottom of each email.

  • Mobile Promotional Offers: When you provide us with your mobile phone number for marketing purposes, we may send you certain marketing messages via SMS, for which standard data and SMS rates apply. If you no longer want to receive mobile marketing notifications from us, you can follow the instructions in these messages or reply "stop" to any message we send. You can continue to use Zenio, even if you stop allowing mobile promotional offers.

  • Push Notifications: You may receive push notifications when using the mobile app. If you wish to change push notification settings, including turning them off, you can do so in the notification settings of your mobile device.

How We Use Your Personal Information Provision of Products and Services: We use your personal information to provide you with the Services and to perform our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, managing shipments, facilitating returns and exchanges, and to enable you to post reviews.

Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing communications, advertisements, and promotions via email, SMS, or mail, and to show you advertisements for products or services. This may include using your personal information to better personalize the Services and advertisements on our Site and on other websites.

Security and Fraud Prevention: We use your personal information to detect, investigate, or act on potential fraudulent, illegal, or harmful activities. If you choose to use the Services and register an account, you are responsible for keeping your account information secure. We strongly advise you not to share your username, password, or other access credentials with others. If you believe your account has been compromised, contact us immediately.

Communicating with You: We use your personal information to provide you with customer support and improve our Services. This falls within our legitimate interests to be responsive, provide effective services, and maintain our business relationship with you.

Cookies Like many websites, we use Cookies on our Site. For specific information about the Cookies we use in connection with running our store with Shopify, see Shopify's cookie policy. We use Cookies to support and improve our Site and Services (including remembering your actions and preferences), to perform analytics and better understand how users interact with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better personalize services, products, and advertisements on our Site and on other websites.

Most browsers accept Cookies by default, but you can choose to set your browser to delete or refuse Cookies through your browser settings. Please note that deleting or blocking Cookies may negatively affect your user experience and cause some Services to malfunction or be unavailable, including some features and general functionality. Additionally, blocking Cookies may not completely prevent the sharing of information with third parties such as our advertising partners.

User-Generated Content The Services may allow you to post reviews of products and other user-generated content. If you choose to submit user-generated content in a public section of the Services, such content will be public and available to anyone.

We have no control over who accesses the information you make available to others and cannot guarantee that parties who access such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you make public, nor for the accuracy, use, or misuse of information you make public or receive from third parties.

Third-Party Websites and Links Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites not controlled by us, we encourage you to review their privacy and security policies and other terms. We do not guarantee the privacy or security of such websites, including the accuracy, completeness, or reliability of information on these sites. Information you share on public or semi-public platforms, including third-party social networks, may also be visible to other users of the Services and/or users of those external platforms without limitations on their use by us or third parties. The inclusion of such links does not imply any endorsement of the content of those platforms or their owners or operators, unless otherwise indicated in the Services.

Children's Data The Services are not intended for use by children, and we do not intentionally collect personal information about children. If you are the parent or guardian of a child who has provided us with personal information, you can contact us through the details provided below to request the deletion of such data.

As of the effective date of this Privacy Policy, we are not aware of any "sharing" or "sale" (as defined by applicable law) of personal information of individuals under the age of 16.

Security and Retention of Your Data Be aware that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we keep your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

If you have complaints about how we handle your personal data, you can contact us through the details provided below. If you are not satisfied with our response to your complaint, you have the right to contest our decision by contacting us through the contact details below or by filing a complaint with your local data protection authority.

Transfer of Data to Third Parties and Outside the EU These parties commit to processing information in accordance with applicable privacy regulations and to implementing appropriate security measures to protect your information. When we transfer your information outside the EU, EEA, UK, and Switzerland, we ensure that there is an adequate level of data protection by relying on:

  • Adequacy Decisions: These are decisions by the European Commission under Article 45 of the GDPR (or equivalent decisions under other laws) that recognize that a country offers an adequate level of data protection.
  • Standard Contractual Clauses: The European Commission has approved contractual clauses under Article 46 of the GDPR that allow companies in the EEA to transfer data outside the EEA. These (and their approved equivalents for the UK and Switzerland) are called standard contractual clauses. We rely on standard contractual clauses to transfer information to certain affiliates and third parties in countries without an adequacy decision.

In certain situations, we rely on derogations provided under applicable law to transfer information to a third country.

EU General Data Protection Regulation and UK Data Protection Laws – Legal Basis The EU GDPR and UK data protection laws require a legal basis for our use of personal information. Our basis varies depending on the specific purpose for which we use personal information. We use:

  • Performance of a Contract: when we provide our Services or communicate with you about them. This includes when we use your personal information to develop, improve, support and deliver the Service and for you to use features while complying with our Terms of Service.
  • Legitimate Business Interests: when we optimize features, analyze performance metrics, fix bugs, and improve the Service and our business, when we detect and prevent fraud and abuse to protect the security of our customers, ourselves, or others, and when we provide you with interest-based advertising.
  • Your Consent: when we ask for your consent to process your personal information for a specific purpose. When you give consent for the processing of your personal information for a particular purpose, you can withdraw consent at any time, and we will cease processing your data for that purpose.
  • Compliance with a Legal Obligation: when we use your personal information for compliance purposes and to comply with applicable law, legal requests, and legal processes (such as responding to subpoenas or requests from government authorities) relating to your country of residence; to protect our, your, and other users' rights, privacy, safety, or property (including establishing and defending legal claims); auditing internal processes to ensure compliance with legal and contractual requirements and our internal policies; enforcing terms that govern the Service; preventing, identifying, investigating, and deterring fraudulent, harmful, unauthorized, unethical, or illegal activities, including cyber attacks and identity theft.

Changes to this Privacy Policy We may update this Privacy Policy from time to time. We will inform you of any significant changes by posting a notice on our website.

Contact Zenio Email: contact@tryzenio.com Phone: +447441392668 Address: 23 Carrholm View, Leeds, LS7 2NG, United Kingdom